Summary
This article explains how the Business Process Management (BPM – HCM) team partners with campus units, central teams, and system owners to deliver effective and sustainable outcomes. It clarifies collaboration principles, roles and responsibilities, decision ownership, and communication expectations to support consistent and transparent engagement across initiatives.
Body
How BPM Partners with the Campus
This article explains how the Business Process Management (BPM) team partners with campus units, central teams, and system owners. It clarifies roles, responsibilities, and expectations to support effective collaboration, clear ownership, and sustainable outcomes.
Partnership Principles
BPM partners with the campus using a collaborative, governance-focused approach. The goal is not to replace functional ownership, but to support informed decision-making, consistent standards, and sustainable solutions.
- Shared accountability – Clear ownership with aligned responsibilities
- Transparency – Documented decisions, assumptions, and outcomes
- Consistency – Standardized lifecycle, documentation, and quality expectations
- Sustainability – Solutions that can be supported long term
Roles & Responsibilities
| Partner |
Primary Responsibilities |
| BPM |
Discovery facilitation, process analysis, documentation, prioritization coordination, governance alignment, and lifecycle oversight. |
| Campus Units |
Business ownership, operational decision-making, subject matter expertise, and adoption of approved changes. |
| Central Functional Teams |
Policy ownership, functional approvals, and alignment with institutional standards. |
| Workday Support Services (WSS) |
System configuration, technical build, and deployment based on approved requirements. |
| Training & Development |
Training design and delivery; BPM may provide process context and readiness input. |
Engagement Model
BPM engagement varies based on the type, complexity, and impact of a request. Typical engagement models include:
- BPM-Led – BPM owns discovery, analysis, recommendations, and coordination through the lifecycle
- BPM-Supported – BPM provides facilitation, standards, and documentation support
- Advisory – BPM provides guidance or validation without full lifecycle involvement
Decision Ownership
BPM supports informed decision-making but does not replace functional or executive authority.
| Decision Type |
Owner |
| Process recommendations |
BPM recommends; functional owners approve |
| Policy or compliance decisions |
Central functional leadership or governance bodies |
| Configuration decisions |
Designated system owners (ex: WSS) |
Communication Expectations
Effective partnership depends on timely, clear, and professional communication. BPM sets expectations to:
- Communicate scope, decisions, and next steps in writing
- Document assumptions and constraints
- Escalate risks or blockers early
- Respect established governance and approval paths