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Go to the Request PSYC Front Office service to see the list of available PSYC Front Office services. There are seven categories with around thirty offerings.
If you do not see an offering, a ticket may still be submitted.
Click the Request PSYC Front Office Service button on the right to submit a ticket to request one of the available services.
If you do not see your name at the top right, click Sign In.
Submit a Ticket to Request a PSYC Front Office Service
- Complete the Title of Ticket field with a brief description.
- If you are not the requestor, complete the Requestor field with the appropriate name. All names in this field will be included on the ticket.
- In the Description field, describe the service you would like to request.
- Click the Submit button.
An email notification will be sent. The UARK Help Portal link will take you directly to your ticket for any updates.
You can also reply directly to this email.
Once a ticket has been assigned, any questions or comments will be sent through email notifications. There is no need to manually check the Help Portal for updates.
The bottom half of the email will show who has been assigned to work on your request.
Here is an example of a direct reply back to the email with an attachment.
There are two options to add a comment to the ticket through the Help Portal.
Clicking the Comment button at the top of the Feed will create a new comment thread on the ticket.
Clicking the Comment button at the bottom of an entry in the Feed will reply to that entry. This is useful for keeping replies connected to their related Feed entry.
Once the ticket has been resolved, you will receive an email with a comment explaining the resolution.
Click the UARK Help Portal link within the email if you would like to review the communication that occurred from creation to resolution.
By default, only New, In Process, and On Hold tickets will be displayed when viewing your tickets in the Help Portal.
Click on the Status Class dropdown, and click Select All. This will display all tickets you have submitted.
Click the Search button.
You will now see all tickets displayed including those that have been resolved or closed.
Here is an example of a resolved ticket.
Searching the UARK Help Portal knowledge base
To use the UARK Help Portal, go to: help.uark.edu
Use the search option when searching for a specific knowledge article or service request offering.
Selecting Knowledge Base or Service Catalog will narrow your search results to show only knowledge base articles or service offerings.
